Return & Refund Policy

We want you to be satisfied with your purchase. Please review our return and refund policy below.

14-Day Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused or unworn, with tags if applicable, and in its original packaging. You will also need the receipt or proof of purchase.

How to Request a Return

To start a return, please contact us at cjy153100@gmail.com.

Please do not send your item back without contacting us first. If your return request is accepted, we will provide you with return instructions, including the appropriate return address and any additional information needed to complete your return.

Items returned without prior authorization may not be accepted.

Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise eligible for a seller-paid return, customers may be responsible for return shipping costs.

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective item, please contact us so we can review the issue and provide appropriate instructions.

Damages and Issues

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

Please provide your order information and, when applicable, photos showing the issue so that we can evaluate the problem and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items may not be eligible for return, including perishable goods, personalized or custom-made products, personal care goods, opened hygiene-sensitive products, hazardous materials, flammable liquids, gases, and other items that cannot reasonably be resold after opening or use.

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Gift cards and final-sale items, when clearly identified as such at the time of purchase, are not eligible for return unless otherwise required by applicable law.

Exchanges

If you would like a different item, please contact us first regarding your return.

The fastest way to receive a replacement item is generally to complete the approved return process and place a new order for the desired item.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests. However, once an order has been processed, fulfilled, or shipped, we may not be able to cancel it. In that case, the order may need to be handled through our return process after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.

Shipping charges, if applicable, may not be refundable unless the return is due to an error on our part or otherwise required by applicable law.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at cjy153100@gmail.com.

Contact Us

If you have any questions about returns or refunds, please contact us at:

Email: cjy153100@gmail.com