Refund policy

INCARO Return & Refund Policy

We want you to be satisfied with your purchase from INCARO.

Returns

We accept return requests within 30 days of delivery.

To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and other included materials.

Certain items may not be eligible for return due to hygiene, safety, customization, or other restrictions.

Before returning an item, please contact us at cjy153100@gmail.com. Do not return products without contacting us first, as the appropriate return instructions and return location may vary by product.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the product and packaging.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other resolution.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping Charges

Original shipping charges are generally non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

Return shipping costs may be the responsibility of the customer unless the return is due to our error or a damaged, defective, or incorrect item.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has entered processing or has shipped, cancellation may no longer be possible.

Contact

For return or refund questions, contact us at:

Email: cjy153100@gmail.com
Phone: +1 972-818-2431